Refund & Return Policy – Positive Herbal Care
Effective Date: 1 Sep 2026
At Positive Herbal Care, customer satisfaction is our priority. We strive to provide high-quality herbal and Ayurvedic products. Please read our refund and return policy carefully.
Returns
Products may be eligible for return if:
- The item received is damaged or defective.
- The wrong product has been delivered.
- The product packaging is tampered with upon delivery.
Customers must notify us within 48 hours of receiving the product and provide photographs as evidence.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns of:
- Opened or used products
- Products with broken seals
- Items damaged due to improper handling after delivery
- Products purchased during promotional or clearance sales
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.
If approved:
- Refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
Replacement Policy
Eligible products may be replaced instead of refunded, depending on product availability.
Cancellation Policy
Orders can be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Contact Us
For return, replacement, or refund requests:
Positive Herbal Care
Phone: +91 9447624083
Email: info@positiveherbalcare.com